Job Description – Marketing Operations Associate
Full-Time Position, Raleigh Location 

The Opportunity

If you derive deep satisfaction in making a considerable impact combined with the opportunity to do and achieve MORE, this could be the place for you to be a game changer each day.

One of the reasons you enjoy marketing operations is that they are constantly changing. Keeping your finger on the pulse of social trends, organization, and process implementation is exciting for you, and at Able&Co., you’re expected to bring those insights to the table.

Our Marketing Operations Associate is an integral part of our team. Your role combines three key components within project management, proofreading and operations coordination. Additionally, we work together to review campaign reports and evaluate success metrics. Together, we develop recommendations based on the team’s analysis of what worked, what didn’t work, and why.

As a team member, you recognize that being fully engaged helps lift all of us towards achieving and surpassing our client’s expectations while ensuring we have a healthy bottom line. Your collaborative style, desire to continuously improve and enforce processes, and creative problem-solving enable you to contribute insight to the team.

Overview

Our Marketing Operations Associate will be critical in supporting the operations and account service teams. This hands-on role will involve assigned project deliverables with duties regarding social media, reporting, and operations support. Under direct guidance from the Operations Manager, your role will be to support the development and execution of projects and work with the Strategy and Creative teams to develop strategically engaging yet efficient solutions to help our clients achieve their objectives.

The Marketing Operations Associate will collaborate on creative work and provide the back-end support needed for projects to be delivered on time and within budget. This role will provide a thorough understanding of project management’s processes and impacts on Able&Co.’s deliverables, client satisfaction, and our bottom line. The person in this position will gain critical experience in marketing and project management and will be directly exposed to the account team to attain the necessary skills and opportunities to support your desired career path.

Project Management & Operation Coordination Responsibilities

• Daily communication and collaboration with the Operations Manager to assess priorities as client and project needs shift.
• Support the Operations Manager and Account Team to manage and continuously monitor the overall schedule for assigned projects.
• Primary proofreader and managing the edit cycles for the team.
• Ensure agency processes are followed in an efficient, effective manner.
• Open all monthly jobs in the project management system and assign an accurate, step-by-step schedule of completion to each of those jobs, submit an estimate and schedule the corresponding kick-off.
• Communicate with project team members about the status of all assigned jobs in progress.
• Continuously update the project management system with the status of all assigned projects.
• Communicate to the Operations Manager promptly if issues arise that affect the schedule and budget to ensure exceptional client service and high satisfaction.
• Provide general research and complete tasks for client needs as requested by Able&Co. Team.
• Recommend improvements to deliver accurate work and create client value (i.e., project templates, updating sheet formats, work instructions, etc.)
• Manage and confirm updates are made to guidelines and Master docs, and updates are made to Brand Resources and cleaned up.
• Remain up-to-date on Able&Co. and client workflow changes, best practices, brand standards, operational guidelines, policy updates, and Community Standards.
• Advise creative and account teams on changes within the platforms we are currently using.
• Understand each client’s voice and messaging strategy and assess the content’s look, tone, and feel to ensure engagement with each client’s audience.

Vital in helping the agency succeed by supporting the team with additional tasks and requests that may be out of the scope of duties to ensure client satisfaction. Contributing to our collaborative team is critical to gaining exposure to other roles and responsibilities.

Qualifications & Experience

• Bachelor’s degree in business operations, marketing, journalism, or related field.
• Three years experience in advertising, operations, or public relations.
• Three years of project management experience within a professional setting.
• Excellent knowledge of the best practices of Facebook, LinkedIn, Instagram, Twitter, YouTube, and other social media platforms.
• Proficient ability to proofread based on brand guidelines.
• Excellent written and verbal communication capabilities, demonstrating attention to detail and accuracy.
• Experience with project management software such as Jira, Airtable, Monday.com, or Workamajig
• You have demonstrated the ability to use research to identify trends and tools.
• Self-starter brings new ideas and is collaborative in approach.
• Excellent time management skills.
• The ability to organize tasks for self and others is essential.
• Excel within the structure and comfortable with enforcing processes.
• Able to work according to schedules that often have tight deadlines.
• Excellent organization skills for tracking several projects and programs at the same time.

Looking for MORE?

We are a woman-owned strategic marketing and communications agency based in Raleigh, NC. Founded in 2008, our diverse team of subject matter experts is unified in our purpose: to help our clients transform and influence the way their brand is perceived, both internally and externally.

We are dedicated to creating customer success—not just customer happiness‚—through results-driven, award-winning creative solutions that are always grounded in strategy. We prioritize the right things and see the BIG picture with a unique and often unexpected perspective. That’s why we’re often considered an extension of our client’s team. Our relationships, with each other and our clients, are not transactional, but are deeply rooted in trust, respect and true collaboration.

Been there, done that, and ready to lead?

We operate with a start-up mentality. We don’t run merely on a great idea; our smart ideas require the constant support of a skilled team where individuals understand the correct function of each factor to successfully nurture and develop the whole.

Although we’re always learning, this is the place where your contributions are based on your expertise and experience. The kind of experience that enables you to be a thought leader who can think three steps ahead to guide our clients on their path to success.

If you have that ‘it’ factor—a unique combination of relationship chemistry, innovative thinking, strategic design, expert talent and a desire for continuous growth based on outcomes—this could be the place for you.